Thibodaux Regional Health System is proud to announce that is has achieved
the Healthgrades 2019 Outstanding Patient Experience Award™. This distinction recognizes Thibodaux Regional as being among the top
10 percent of hospitals nationwide for patient experience, according to
Healthgrades, the leading online resource for information about physicians and hospitals.
Thibodaux Regional is the only hospital in Louisiana to earn this distinction
twelve years in a row.
“Healthgrades commends Thibodaux Regional for achieving the Outstanding
Patient Experience Award consistently year over year,” said Healthgrades
Director of Quality Solutions, Maggie Foley. “We believe it is through
a hospital-wide commitment to core values and quality principles that
lead to this success.”
"Receiving this recognition helps to validate that we are doing the
right things and we're doing them well," said Greg Stock, Thibodaux
Regional Health System CEO. “When you have great processes, you
can achieve great results. This award is an indicator of our staff’s
willingness to work together to perform at a high level consistently and
provide a great experience for our patients.”
Healthgrades evaluated more than 3,400 hospital nationwide. Healthgrades
assessed hospital performance by applying a scoring methodology to nine
patient experience measures, using data collected from a 32-question experience
survey from the hospital’s own patients. The survey questions focus
on patients’ perspectives of their care in the hospital. The topics
of these questions ranged from cleanliness and noise levels in patient
rooms to physician and nurse communication. The measures also include
whether a patient would recommend the hospital to friends or family.
“These awards are driven directly by patients’ feedback, giving
them a voice in helping to improve the hospital experience while also
helping other consumers make more informed healthcare decisions,”
said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re
proud to recognize the hospitals around the country that receive the Outstanding
Patient Experience Award for their commitment to providing exceptional
patient experiences and always striving to put the patient first.”