Improved Mammography at Thibodaux Regional Health System
Streamlined Process for Quicker Diagnosis
Within the Imaging Department at Thibodaux Regional Health System, further
improvements were made to enhance the total patient experience for mammography
patients. Using concepts of Lean Thinking, the process flow for our mammography
patient was improved from the point of scheduling of the exam to the availability
of results.
Applying Lean Thinking to this process helped to eliminate several unnecessary
delays and enhance timeliness of results to the physician.
Improvements to Eliminate Delays:
- Scheduling improved to accommodate more appointment options
- 100% of mammography patients are pre-registered prior to day of exam
- Once registered, patients go directly to Mammography Department for exam
- Results are automatically faxed to the ordering physician once completed
by the Radiologist
All of these improvements have helped to significantly reduce the turn-around
time (TAT) from exam to results by 93%. This is a real patient pleases
as heard through the voice of our customers.
Turn-Around Time Results = 15 days to < 24 hours
What Our Patients Have to Say
- “Great new process for handling patients for mammograms.”
- “Went straight to radiology-wonderful!”
- “Did not have to wait at all, they called and pre-registered me.
It was wonderful. The service was great. The fastest visit I ever had.”
- “The new procedure for mammograms is excellent. I was in and out
in record time! (With great service)”